Discussion


Chapter 1
Select one of the following questions for your primary response.
Scenario Question:
Over the years, Second City has evolved from a small theater troupe into a large entertainment firm that manages premier comedy clubs, improvisational training centers, corporate workshops, television programs, touring companies, and cruise-line entertainment. Ask students to break into teams to dream up a new business opportunity for Second City. The new venture should aim to build upon the entertainment firm's core business and past successes yet expose the company to fresh new markets and product ideas. This creative exercise casts students as top managers who must use conceptual skills to think strategically about the company's future plans. How might Second City capitalize on trends in business and entertainment.
Electra Products Case Study Questions
1. How might top management have done a better job changing Electra Products into a new kind of organization? What might they do now to get the empowerment process back on track?
2. Can you think of ways Barbara could have avoided the problems her team faced in the meeting with department heads?
3. If you were Barbara Russell, what would you do now? Why?

Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.
Chapter 2
Select one of the following questions for your primary response.
Scenario Question:
Idealistic corporate cultures that emphasize social values but fail to produce profitable business results can be injurious to a company's economic well-being. Ask students to show cultural leadership by coming up with a hypothetical culture-building initiative that ties meaningful human values to business performance. Students should choose a company that makes products they like or use, as knowledge of the brand may be helpful in creating a culture-building initiative that fits the company's strategic priorities. An example of one such initiative might be if Lucas film Ltd. created the "Yoda Awards," a TQM awards program designed to reward "master designers" who invent the best new special effect for use by the film production company. Another example would be to rebrand NAU.
Rio Grande Case Study Questions
1. What environmental factors have helped to create the situation Jasper Hennings faces? What factors does Jasper need to consider when deciding on his course of action?
2. Analyze Rio Grande’s culture. In addition to the expressed cultural values and beliefs, what other subconscious values and beliefs do you detect? Are conflicting values present? When values are in conflict, how would you decide which ones take precedence?
3. Assume you are Jasper. What are the first two action steps you would take to handle the Henry Darger situation? How would your role as a cultural leader influence your decision? What message will your solution send to the other managers and rank-and-file employees?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.

Chapter 3
Select one of the following questions for your primary response.
Scenario Question:
Cultural intelligence (CQ) is of vital importance in the global marketplace. To be successful, managers at international companies must become familiar with the norms, customs, beliefs, languages, and taboos of other peoples. Ask students to identify a unique custom, belief, norm, tradition, gesture, or social value that pertains to groups in a foreign country. Students should describe the custom and explain why understanding this cultural difference could help managers avoid socio-cultural blunders and manage more effectively in an international setting.
Shui Fabrics Case Study Questions
1. How would you characterize the main economic, legal-political, and socio-cultural difference influencing the relationship between the partners in Shui Fabrics? What GLOBE Project dimensions would help you understand the differences in Chinese and American perspectives illustrated in the case?
2. How would you define Shui’s core problem? Are socio-cultural differences the main underlying cause of this problem? Why or why not? How would you handle the conflict with your boss back in the United States?
3. If you were Ray Betzell, what other options to the 50-50 joint venture would you consider for manufacturing textiles in China? Make the argument that one of these options is more likely to meet Rocky River’s expectations than the partnership already in place.
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.
Chapter 4
Select one of the following questions for your primary response.
Scenario Question:
Research a recent business scandal or ethical lapse on the part of a business leader. After summarizing the scandal, explain what businesses could do to help prevent such unethical behavior. Identify the following methods organizations use to develop a culture of ethics: code of ethics, ethics awards, ethics committees, ethics training, chief ethics officers, disciplining unethical conduct, and whistle-blowing.
Empress Luxury Lines Case Study Questions
1. When determining what his obligations are to his subordinate, Kevin Pfeiffer, what decision would Antonio Melendez most likely reach if he applied the utilitarian approach to decision making? What conclusions would probably result if he employed the individualism approach?
2. Put yourself in Antonio’s position and decide realistically what you would do. Is your response at a preconventional, conventional, or postconventional level of moral development? How do you feel about your response?
3. If Antonio or Kevin were fired because they reported Empress’s fraud, would they be justified in removing all traces of their employment at the cruise line from their resumes so they don’t have to explain to a prospective employer why they were fired? Why or why not?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.
Chapter 5
Select one of the following questions for your primary response.
Scenario Question:
Each member of the team should share as many mission statements as they are familiar with. Do you know your employers mission statement? What about NAUs mission statement? How about other mission statements? If your family had a mission statement what might it be? Evaluate at least two mission statements associated with the group. Are they good mission statements? Why or why not? Discuss how the mission statement could be improved. Describe a stretch goal for the organizations discussed. What level (Strategic, tactical, or operational) is this goal? Why did you place the goal at this level?
H.l.D. Case Study Questions
1. What are the causes of the confusion confronting Keith Houck? Is H.I.D. ready to formulate a strategic plan? Why or why not?
2. If you were Keith Houck, what questions would you ask the managers? What steps would you recommend in your effort to help H.I.D. successfully formulate strategic goals and plans?
3. If you were Bill Collins, what might you have done differently during your tenure as H.I.D. president?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.


Chapter 6
Select one of the following questions for your primary response.
Scenario Question:
Apply the six-step decision making process to an important decision you made recently. (You may use a hypothetical decision). Provide a short written description of how each step applied to your personal decision making situation. For this exercise, review the chapter section on "Decision Making Steps" and Exhibit 6.3.
Pinnacle Machine Tool Co. Case Study Questions
1. What steps in the decision-making process have Don Anglos and Pinnacle taken? Which ones have they not completed?
2. Which decision-making style best describes Don’s approach: directive, analytical, conceptual, or behavioral? Which style best describes Sam Lodge’s approach?
3. What leadership style is Anglos employing? Is it the participation style you’d recommend based on a Vroom-Jago analysis of the situation? Why or why not?
4. Would you recommend that Pinnacle attempt to acquire Hoilman? Is so, why? If not, what alternatives would you suggest?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.
Chapter 7
Select one of the following questions for your primary response.
Scenario Question:
Discuss as a group an organization that one of your members works for. What organizational structure does your organization have? Is there a structure that work better or is the current structure the best one? Explain your answer.
FMB&T Case Study Questions
1. What are the main organizational causes of the frustration that Ayishia Coles feels?
2. If you were Marshall Pinkard, how would you address both Ayishia’s request for clarification about her authority and responsibilities and the underlying problems her e-mail brings to his attention? Can the problems be addressed with minor adjustments, or would you need to consider a drastic overhaul of the bank’s organizational structure? What environmental and technological factors would influence your decision?
3. Sketch a general chart for the type of organization that you think would work best for IT at FMB&T.
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.

Chapter 8
Select one of the following questions for your primary response.
Scenario Question:
Discuss a change that you wanted. What role did you play in the change? What role did others play in the change? Did the change happen? Why or why not? What might you do differently? In retrospect, should the change have happened?


Southern Discomfort Case Study Questions
1. What forces for change are evident at the Oconomo plant?
2. What is the primary type of change needed—changing “things” or changing the “people and culture?” Can the Wisconsin plant be saved by changing things alone, by changing people and culture, or must both be changed? Explain your answer.
3. What do you think is the major underlying cause of the union leaders’ resistance to change? If you were Jim Malesckowski, what implementation tactics would you use to try to convince union members to change in order to save the Wisconsin plant?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.

Chapter 10
Select one of the following questions for your primary response.
Scenario Question:
Match "The Big Five" personality factors (extroversion, agreeableness, conscientiousness, emotional stability, openness to experience) with a job that requires a high degree of each factor and a job that might not. You can have ten different jobs or just two.
Reflex Systems Case Study Questions
1. What personality and behavior characteristics does Henry Rankin exhibit? Do you think these contributed to a good person-job fit? If you were an executive coach hired to help Rankin be a better manager, what would you say to him? Why?
2. Does Rankin display type A or type B behavior? What are the causes of stress for his team?
3. If you were Rankin, how would you have handled your team members (Sally Phillips, Bob Finley, and Lynne Johnston)? Be specific. What insights or behaviors would make Rankin a better manager?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.
Chapter 13
Select one of the following questions for your primary response.
Scenario Question:
Research a recent corporate crisis and evaluate the communication messages, methods, and strategies the firm used to respond. Answer the following questions: What disaster took place? What efforts did the company make to "get the awful truth out" after the crisis occurred? What communication channels were utilized to help counteract negative publicity? What specific messages were formulated to assure the public of its safety and control damage to the organization and brand? How effective was the damage control communication strategy?
Hunter-Worth Case Study Questions
1. Based on Vicente Ruiz’s actions and his conversation with Chuck Moore, what differences do you detect in cultural attitudes toward communications in Mexico as compared with the United States? Is understanding these differences important? Explain.
2. What was the main purpose of Chuck’s communication to Vicente? To Michael Sato? What factors should he have considered when choosing a channel for his communication to Vicente? Are they the same factors he should have considered when communicating with Michael Sato?
3. If you were Chuck, what would you have done differently? What steps would you take at this point to make sure the supply of the popular new toy is sufficient to meet the anticipated demand?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.


Chapter 15
Select one of the following questions for your primary response.
Scenario Question:
What do you know about the casino business? What factors influence a casino location? What types of inventories do casinos manage and maintain? Who are the suppliers?
Lincoln Electric Case Study Questions
1. What types of control described in the chapter—feed forward, concurrent, or feedback—are illustrated in this case? Would you characterize Lincoln’s control approach as primarily bureaucratic or decentralized? Explain your answers.
2. Based on what you’ve just read, what do you think makes the Lincoln System so successful in the United States?
3. What is the problem with transporting Lincoln’s control system to other national cultures? What suggestions would you make to Lincoln’s managers to make future international manufacturing plants more successful?
Open topic question
Discuss a current event or important historical event that is germain to question topic.
Please refer to the Forum Grading Rubric before responding.

This table was created using a free Excel macro written by Charles Balch.